Problem library
Something's wrong with your website. Let's find out what.
Not on Google, slow, hacked, a form full of spam, a phone that never rings. Pick the symptom, then read the cause and the fix.
Most website problems are not a mystery: they come down to two or three concrete faults that you can find in minutes if you know where to look. Each page below explains one problem in plain words: how to spot it, what causes it, what you can check yourself today and when it's worth calling me (on cookies and GDPR you get general information, not legal advice). Not sure where to start? Run the free Google check or the speed test.
Website not showing on Google
If your website is not showing on Google, customers cannot find you, however good it looks. The good news: in most cases you can find the cause in under an hour, with free tools from Google.
→Website loading slow
When your website is loading slow, people tap back before they see what you offer. A slow site loses customers quietly: you get no complaints, just fewer calls.
→Contact form not sending emails
A contact form that is not sending emails is worse than no form at all: the customer thinks they reached you, you think nobody is asking. And nobody notices until someone asks why you never replied.
→Website hacked
A hacked website doesn’t mean someone picked you out. Automated bots scan the web around the clock for outdated plugins and weak passwords. The good news: if you act calmly in the first 24 hours, the site can usually be saved.
→Website not mobile friendly
If your website is not mobile friendly, most of your visitors see a broken page, because a phone is where people look for a tradesperson, a restaurant or an appointment. It may look perfect on your computer. On theirs, it doesn’t.
→“Not secure” warning in the browser
When Chrome shows a “Not secure” warning next to your address, customers don’t think about certificates. They think something is wrong with your business. The fix is usually quick, and often free.
→Website traffic but no leads
When a website gets traffic but no leads, the design is rarely the problem. Usually it is a phone number you cannot tap, a price that is missing or a next step nobody can see.
→Business not showing on Google Maps
When your business is not showing on Google Maps, anyone searching “near me” only finds your competitors. Most of the time the cause is simple: an unverified profile, the wrong category or a Google rule you broke without knowing.
→Recover your domain from a web designer
If the agency or your former web designer stopped answering, won't share passwords or registered the domain in their own name, don't panic. To recover your domain, start with one question: whose name is it registered in?
→Wrong business hours on Google
Wrong business hours on Google, an old phone number or the address from before you moved cost you customers without you ever finding out. The good news: you can fix it yourself in an afternoon, if you know where to look.
→Bad Google review
A bad Google review hurts, especially when it's unfair. But future customers read your reply too, and often it counts for more than the stars.
→Cookie banner and GDPR
A cookie banner added just “to have one” doesn't help if tracking starts anyway. Below are the most common GDPR mistakes on business websites and how to check them yourself. This is general information, not legal advice.
→Want to fix it together?
Message me on WhatsApp or send a note. I reply the same working day, with a fixed price if you need me.